The National Social Security Fund is a friendly service organization which exists for the public good. It offers social protection to all Kenyan workers. We provide social security protection to workers in the formal and informal sectors. We register members, receive their contributions, manage funds of the scheme, process and ultimately pay out benefits to eligible members or dependents. period.

SUMMARY

Reporting to the Manager (Corporate Communication) he/she will be responsible for Overseeing implementation of publicity strategies and campaigns and preparation of media press releases.

KEY RESPONSIBILITIES:

•  Organize media briefings, Broadcast interviews, Press conferences on current Fund affairs;
•  Analyze media coverage in regard to NSSF’s targeted audience;
•  Implement customer satisfaction survey recommendations;
•  Supervise the production of content for internal publication from contracted service providers;
•  Write and review proposals for Corporate Social Responsibility events;
•  Develop customized promotional messages for publicity and advertisement;
•  Analyze and monitor customer complaints lodged and developing customer value proposition strategies for handling of customer complaints effectively; and
•  Implement the Fund’s customer service charter and implement and monitor the communication policy.

JOB REQUIREMENTS/SPECIFICATIONS:

•  Bachelor’s Degree in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution;
•  Master’s Degree in any of the following disciplines: Communications, Public
• Relations, Journalism or related field from a recognized institution is an added advantage;
•  Professional Qualification in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution;
•  At least ten (10) years’ work experience, three (3) of which should be in a supervisory position;
•  Membership to a professional accredited body related to Communications, Public Relations or Journalism or other related field, such as the Public Relations Society of
• Kenya (PRSK), International Association of Business Communicators (IABC) and in good standing;
•  Management course from a recognized institution; and  Proficiency in computer applications.