Job Summary

The Assistant Manager, Corporate Trustee is responsible for ensuring all business accounts, including retirement benefits schemes, and private trusts under trusteeship are properly governed and administered by the appointed service providers.
The role holder is also responsible for ensuring the proper management of trust funds

Roles and Responsibilities

•  Understanding the company’s vision and mission, and seeking to accomplish set goals and objectives.
•  Understand and continually remain up to date with the legal and regulatory framework within which the Retirement Benefits Schemes and Trusts businesses operate and/or are closely associated.
•  Understanding the role of retirement benefits scheme administrators and trustees under all existing legislation (especially the Retirement Benefits Act, Income Tax Act, Law of Succession Act, cap 160; Trustees Act, Trustees (Perpetual Succession) Act, among others)
•  Ensuring that upon appointment as a Trustee:
  • The appointment is proper, and that all documentation is up to date;
  • Ensuring that at all times all the necessary returns to the regulators are filed on time by self or by appointed service providers.
  • Ensuring compliance with all client mandates and regulatory requirements as laid down by regulatory bodies including the Retirement Benefits Authority (RBA), and Kenya Revenue Authority (Income Tax).
  • Liaising with service providers to ensure the smooth running of the scheme operations and provide guidance on non-standard scheme matters.
  • Liaise with the Founder and members on matters related to Retirement Schemes.
  • Convening Trustee meetings and AGM and receiving scheme updates from service providers through quarterly reports.
  • Preparing a quarterly scheme status update report for the sponsor.
  • Arranging for members’ training.
  • Maintaining scheme minutes.
  • Coordinate scheme audits and ensure the accounts are filed on time with various regulators
  • Ensuring that statements to members are done and dispatched promptly by the administrators as laid down in the trustee work calendar.
  • Ensuring that computations of members’ withdrawal benefits are done correctly.
  • Ensuring that inquiries from the sponsor, members, regulators, and other scheme stakeholders are addressed fully and promptly.
  • Constantly review and recommend enhancements/developments to the departmental operating framework.
  • Attending client meetings as required.
  • Request for Trust Payments and follow up on swift instructions.
  • Administer Retirement Scheme Funds and ensure the same are well run and managed.
• Client / Business Partners Relationship Management
•  Maintaining high staff morale by upholding harmonious working relationships using regular meetings to monitor the situation and ensuring staff are well guided on all technical aspects of their job.
•  Handling and resolving customer complaints regarding a product or service
•  Developing and enhancing clients’ self-service and correspondence platforms.

Learning and growth

•  Coordinating the review and continuous update of clients’ legal documents, departmental operations & training manuals.
•  Mentoring, coaching, and motivating the team to achieve planned business operational and financial results.
•  Overseeing training of new staff in the department on work procedures and Company policies to ensure effective client service.

Occasional Duties

•  Involvement in systems and company operational framework development.
•  Participating in internal ad-hoc committees.
• Executing any other duties, which may be assigned from time to time.​

Requirements

Academic and Professional Qualifications 

•  Bachelor’s Degree in a Social Sciences or Law (LLB) or Business-related field from a reputable university.
•  Trustee Development Program Kenya (TDPK) added advantage
•  Minimum of Three Years’ Experience in the retirement benefits industry
•  Demonstrated knowledge of Retirement Benefits Law
• Knowledge of Anti Money Laundering Law is an added advantage

Core Technical Competencies

•  Strong leadership skills to foster teamwork; helping to develop and motivate staff, resolving conflicts as well as the ability to provide direction, guidance, momentum, and vision to achieve organizational objectives.
•  Strong communication and presentation skills, including the ability to develop proposals, concept papers, and position papers as well as write reports and prepare relevant publications.
•  High-level interpersonal and cross-cultural skills, including the ability to build alliances and collaborative relationships with sensitivity to diversity.
•  Detail-oriented with problem-solving abilities and conceptual thinking.
•  A passionate team player, Goal driven and results-oriented individual
•  Ability to analyze and interpret financial data and apply management principles and practices in making sound business decisions.
•  Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
•  Good customer relationship management skills (internal and external customers).
•  Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.