Purpose

The role holder will be responsible for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve managed exit/recovery solutions so that the bank realises the maximum return in the shortest possible time.

Primary Responsibilities

• Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding debt settlement and implementation of debt settlement proposals.
• Lead proactive formulation and implementation of strategies on managed exits/recoveries.
• Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the I&M brand.
• Prepare and submit necessary returns to the local regulatory authorities and Head Office on impaired debts.
• Ensure that the necessary approvals are obtained as per the delegated approval matrix for strategies and expenditure whenever necessary.
• Prepare and submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Ensure data integrity & quality control of facilities is maintained.
• Prepare summons instructions to external lawyers, valuers, auctioneers and other professionals to manage recovery of debts through the courts & professionals, including disposals of debtors’ assets.
• Manage relationships with external service providers such as receivers, liquidators, repossesors, valuers, auctioneers, lawyers, debt collectors, etc who provide services in relation to Debt Recovery.
• Process the recovery of debts whilst ensuring compliance with local legal, regulatory requirements and the bank’s internal procedures.
• Ensure satisfactory Internal or External Audit Reports.
• Ensure satisfactory Conformance assessments.
• Ensure Impairment Management and MI Reporting is produced accurately and on time.

Person Specifications

• Bachelor of Commerce, Specialization in Accounting.
• At least 5 years’ relevant experience.
• Diploma in Credit Management.
• CPA (preferred)
• Professional Banking qualifications (e.g. ACIB).
• Experience in both corporate relationship management and credit risk analysis
• Experience in dealing with senior management of corporate entities
• Good knowledge of the local legal system, insolvency law and security issues, and the options available to the Bank.