Duties and Responsibilities

• Prepare competitive quotations and dispatch the same within the recommended TAT’s
• Prepare performance reports for client consumption
• Prepare performance reports for internal consumption
• Ensure pricing rates are competitive enough to provide favorable loss ratios
• Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
• Monthly running of the premium and marketing reports against targets set (GWP)
• Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
• Investigation:
  • Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
  • Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends
• Provide the necessary support to intermediary by training them on the medical products
• Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones
• Organize and attend meetings with clients e.g. quarterly performance review meetings etc.
• Make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
• Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
• Investigation of issues, ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions
• Premium volume increase through organic growth by selling additional benefits and enhancements
• Supervise service levels and benchmark our customer service standards against the market
• Any other tasks as may be assigned.

Qualifications and Work Experience

• Bachelor’s Degree in Actuarial Science or related courses
• Diploma in Insurance (AIIK)
• Minimum 5 years working Experience in an underwriting capacity
• Team leadership skills
• Health Benefits Plan Management
• Policy Processing
• Database Administration
• Excellent Presentation skills
• Excellent customer service skills