The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya . The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance. PURPOSE OF KRA Assessment , Collection, Administration and Enforcement of laws relating to revenue.

Purpose of the job.

Support the planning, implementation and monitoring of marketing and communication initiatives.

Key Responsibilities

• Assist in developing of comprehensive marketing strategies aligned with the Authority’s objectives.
• Coordinate and monitor marketing campaigns to promote services and programs in the Authority.
• Maintain strong relationships with internal and external stakeholders, including taxpayers, government agencies, and other partners.
• Analyse market and taxpayer information to support development of brand strategy and enhance the Authority’s image and reputation.
• Coordinate and monitor the implementation of the approved Corporate Social Responsibility programmes
• Manage the implementation and analysis of outbound customer campaigns on behalf of the Business Teams
• Support and give accurate feedback on new or existing services and products to Customer Service Advisors to ensure that customers are provided with accurate information regarding all services and products.
• Ensure the delivery of consistent messaging and brand management throughout all external and internal communications.
• Management of performance, audit, integrity, QMS and risk programmes

Requirements

Academic qualification

• Bachelor’s degree in Marketing, Communications, Public Relations or any other relevant field from a     recognized.

Work Experience:

• Minimum of 4 years relevant work experience with at least one (1) year in a supervisory role.

Key Competencies:

• Resilience, Focus, result oriented and a team player
• Strong analytical, diagnostic, decision making and problem solving skills
• Attention to details and ability to work under minimum supervision.
• Proactivity and strong interpersonal skills