Job Location:WESTLANDS

Location:WESTLANDS

Job Number: KE00013

Agreement Type: Contract

iSON Xperiences Kenya has vacancy for an Assistant Manager, Operations (Collections) who will be responsible for managing multiple mandates according to the client’s SLA, develop objectives for day-to-day collections activities, analyse daily, weekly and monthly statistics and trends to maximize collections, ensure collection targets are met, advise on areas of improvement.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of a Bachelor’s degree. Master’s degree preferred.
• At least 8 years’ experience in a debt collection role.
• Knowledge and understanding of debt collection systems.
• Experience in portfolio management.
• Minimum of 3 years’ experience directly responsible for managing a team.
• Excellent People Management skills.
• Excellent Communication skill (written & verbal).
• Computer literacy: Word, intermediate Excel, PowerPoint.
• Strong Relationship Building and customer service skills.
• Deadline and Target/Results Driven with a high attention to detail.
• Demonstrates a sound work ethic.
• Good understanding of the debt collection landscape in Kenya

WORK CONDITIONS

Flexible to work extra hours to meet business needs.