The National Social Security Fund is a friendly service organization which exists for the public good. It offers social protection to all Kenyan workers. We provide social security protection to workers in the formal and informal sectors. We register members, receive their contributions, manage funds of the scheme, process and ultimately pay out benefits to eligible members or dependents. period.

SUMMARY

Reporting to the Manager, Registration & Compliance he/she will be responsible for analyzing inspection reports from field offices, employer files and system compliance reports for correspondence with field offices.

KEY RESPONSIBILITIES:

• Analyze Inspection Reports from field offices, employer files and system compliance reports for correspondence with field offices;
• Ensure follow-up on customer enquiries and complaints;
• Oversee preparation of periodic departmental and field operation reports as well as inter departmental and external correspondences;
• Carry out quality assurance audits in the field offices;
• Undertake/participate in the implementation of departmental projects/committees and update the registration and collections manager;
• Carry out performance analysis and document reviews for target setting;
• Review Key Performance Indicators, targets in conjunction with Branch and Regional offices; and

Participate in member education forums periodically.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution is an added advantage;
• Professional qualification in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• At least ten (10) years’ relevant cumulative work experience, three (3) of which should be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing;
• Management course from a recognized institution; and
• Proficiency in computer applications.