The Commission on Administrative Justice (CAJ) also known as the Office of the Ombudsman is a Constitutional Commission established under Article 59 (4) and Chapter Fifteen of the Constitution, and the Commission on Administrative Justice Act, 2011. The Commission has a mandate, inter-alia, to investigate any conduct in state affairs or any act or omission in public administration in any sphere of Government and complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct.

Duties and Responsibilities:

• Taking oral dictation;
• Managing e-office;
• Word and data processing;
• Operating office equipment;
• Maintaining office diary, appointments and travel itineraries;
• Attending to visitors/clients;
• Handling telephone calls; coordinating schedules of meetings;
• Ensuring security of office records, equipment and documents, including classified materials;
• Maintaining an up to date filing system in the office;
• Establishing and monitoring procedures for record keeping of correspondence and file movements;
• Preparing responses to simple routine correspondence;
• Managing office protocol and etiquette;
• Supervising office cleanliness; managing petty cash;
• Ensuring security, integrity and confidentiality of data; and
• Undertaking any other office administrative services duties that may be assigned; and
• Any other duty as may be assigned from time to time.

Job Specification

For appointment to this grade, an officer must have: –

• Served in the grade of Assistant Office Administrator III for a minimum period of four (4) years or its equivalent;
• Diploma in Secretarial Studies from Kenya National Examinations Council (KNEC); or
• Business Education Single and Group certificates (BES &GC) Stages I, II, and III from the Kenya National Examinations Council (KNEC) in the following subjects:
• Shorthand III (Minimum 120w.p.m)
• Typewriting III (50w.p.m)/Certificate in Computerized document processing III
• Business English III/Communications II
• Commerce II
• Office Practice II
• Secretarial Duties II, and
• Office Management III/Office Administration and Management III
• Certificate in Customer Care course from a recognized institution;
• Certificate in Computer Application Skills from a recognized institution;