The Law Society of Kenya (LSK) is Kenya’s premier bar association, with membership of all practicing advocates, currently numbering over thirteen thousand members. It has the mandate to advise and assist members of the legal profession, the government and the larger public in all matters relating to the administration of justice in Kenya. The Society was established by an Act of Parliament – The Law Society of Kenya Act (Chapter 18 of the Laws of Kenya). The Law Society in its present form was formed in 1948 by section 3 of the Law Society of Kenya Ordinance, 1949. That Act was later repealed by the current Law Society of Kenya Act, which came into force on 30th October, 1992. Our Vision The vision of the Law Society of Kenya is to empower our members and promote good governance and the just rule of law. Our Mission The Law Society of Kenya mission is to be a world recognized bar association in the provision of quality services, fostering advocacy and the rule of law.

RESPONSIBILITIES

• Serve as the first point of contact for members seeking technical assistance over the phone or email;
• Handles and resolves membership concerns and informs ICT Program Officer of unusual situations or unresolved issues;
• Responds to member inquiries and service requests, and perform active follow-up to ensure member satisfaction and increased member engagement;
• Improves customer satisfaction by identifying patterns of problems and barriers to solutions and providing insight to resolve them;
• Assisting members in various online services like PC applications, Events Booking and paying, getting PCs, COG’s and related services;
• Identifying and documenting systemic issues and forwarding them to the Program Officer, ICT;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by members
• Record events and problems and their resolution in logs;
• Follow-up and update member status and information;
• Managing positive relationships with our technical support providers and vendors;
• Convey any feedback or suggestions by members to the appropriate internal team;
• Identify and suggest possible improvements in procedures;
• Assist in hardware and software installation, configuration and maintenance;
• Monitors membership information on the ERP System and Portal; and
• Any other related tasks as may be assigned, from time to time, by the Secretary/CEO.

QUALIFICATION

• Relevant degree
• Minimum two (2) years relevant experience at equivalent position.