Key Responsibilities

• Deputize the Property Manager.
• Supervise Field Managers.
• Actively engage in business development activities in liaison with the property manager and the Quality Control and Valuations Manager.
• Maintaining an excellent customer service relationship with landlords, tenants, and co-workers.
• Stay on the cutting edge of market conditions, trends and product knowledge, competition while ensuring the same strength is with the co-workers.
• Ensure timely collections of all rent, service charges, and utility bills.
• Oversee and direct efforts to maximization of rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Prepare and deliver all legal and formal notices by state law and company standards, including but not limited to late notices, change-in-term notices, and lease violations.
• Resolve landlord and tenant complaints and direct pertinent issues and matters to the Property Manager.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or another legal proceeding; ensure all evictions and legal proceedings are followed through to completion.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Participate in planned resident activities.
• Management of tenancies from onboarding/lease to tent exit/move-out in liaison with field managers.
• Liaising with field managers and landlords for timely and successful completion of maintenance requests.
• Letting vacant units or spaces Inspecting property conditions and coordinating maintenance activities Manage budgets, accounts, rent collections, and tenant notices
• Create and distribute marketing materials to attract new tenants.
• Report any problems or issues to the property manager.
• Other tasks or duties as assigned by the supervisor.

Qualifications

• A Bachelor of Commerce Degree or another business degree from a recognized university.
• A Bachelor’s degree in Real Estate will be an added advantage.
• Proven work experience as an Assistant Property Manager or similar role
• KCSE mean grade C+ or above
• Fluent in spoken and written English.
• Computer literacy; working knowledge of MS Office suite
• Ability to operate and understand personal computer functions and company utilized software packages.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills with the ability to prioritize wisely.
• Good customer relationship management skills.
• Excellent interpersonal and conflict resolution skills.
• Good understanding of basic accounting practices.
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors.
• Must have a valid driver’s license.