Role Statement:

The Assistant Sales Manager is responsible for Managing all sales activities for the Hotel and overseeing the day-to-day running of the sales department.

Key Responsibilities:

• Establishing and servicing a strong customer database, individually and for the sales team.
• Maintaining and increasing sales & revenues for the hotel products.
• Reaching the targets and goals allocated.
• Establishing, maintaining and expanding customer base.
• Servicing the needs of existing customers.
• Increasing business opportunities through various routes and new companies.
• Setting sales targets for individual sales executives.
• Recruiting and training sales staff.
• Allocating areas/accounts to sales executives.
• In consultation with the GM/Director of Sales, establish strategies for increasing sales.
• Monitoring the Sales team’s performance and motivating them to reach targets.
• Compiling and analyzing sales reports.
• Collecting customer feedback and solving customer complaints.
• Reporting to senior Management.
• Keeping up to date with products and competitors and reporting the same to management.
• Suggesting areas of improvement to management and promotions that will place the hotel in the competitive market arena and generating more revenues.
• Representing the Hotel in industry meetings/key events/Conventions.
• Visiting customers and potential customers alongside sales executives.
• Cold calling customers and potential customers alongside sales executives.
• Cold calling customers and selling services and products.
• Liaising with other departments within the company.
• Chasing leads and following up on opportunities to generate sales.
• Arranging to attend industry conferences and events.
• Networking with companies in the industry.
• Representing the General manager when and as required.

Requirements

• Proven track record of successful Hospitality career.
• Relevant industry experience and knowledge of the company’s market.
• Highly motivated with a drive to succeed and a passion for sales.
• Target driven and money motivated individual.
• Excellent sales and negotiation skills.
• Good business sense.
• The ability to motivate and lead a team.
• Initiative and enthusiasm.
• Excellent communication and ’people skills.
• Good planning and organizational skills.
• The ability to work calmly under pressure.
• Good IT, budget and Report writing skills.