Reporting to the Security Manager or his designate, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises.
• A member of the Emergency Response and Health & Safety Teams
• Supervision of Security Guards, whether outsourced or internal
• CCTV surveillance and analysis
• Tracing and liaison with relevant authorities for Hotel Licenses and permit renewals.
• Maintaining a daily vehicle movement log system
• Ensure that any violations to law or Hotel Policy is investigated and reported.
• Respond to and report all Fire Life and Safety emergency situations
• Provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards
• Investigate and provide daily and monthly incident reports of occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report and provide monthly summaries
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous experience in a Security role required
• Computer literate in Microsoft Windows applications required
• Certification in CPR First Aid required
• Previous police or armed forces experience an asset
• Relevant College diploma in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times