Key Responsibilities

• Supervise all daily operations at the show room
• Maintain administration and relevant reporting and planning systems for the showroom and issue timely management and statistical reports.
• Supervise cash and payment systems in accordance with company procedures and policies.
• Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
• Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
• Provide quality service by enforcing quality and customer service standards.
• Supervise all stock movement activities: in/out, transfer, sales etc
• Ensure adequate showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and in due time.
• Ensure the showroom is neat and tidy to attract clients and encourage them to patronise the business
• Coordinate sales reps in carrying out their daily tasks and set clear targets and KPIs for them
• Assist in budgeting and arranging of merchandise
• Provide training and support to sales reps who are falling short in terms of meeting up with targets/KPIs
• Assist the showroom manager to create and maintain a strong visual appearance of the showroom by effectively executing merchandise plans and strategies
• Coordinate all aspects of customer complaints, compensation and home damage/s to ensure overall customer satisfaction.
• Manage showroom inventory and ordering of materials
• Effectively carry out special projects as assigned by the show room manager
• Ensure sales reps’ compliance to company policies and procedures

Skill & Experience

• Minimum of 5 years’ cognate experience in a retail industry or Furniture
• A Degree in Sales and Marketing or Business Related Course
• Excellent planning and organizational skills
• A Team player with good interpersonal and communication skills
• Excellent networking and prospecting skills
• Market intelligence on the industry and willing to aggressively sell furniture