Overall Responsibility:

Underwriting, vetting, pricing, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

Key Responsibilities:

• Maintain detailed and accurate records of health business policies underwritten and decisions made.
• Assist in preparation of retail quotations within set standards.
• Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
• Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
• Co-ordinate with the outsourced card production team on preparation of medical cards
• Handling queries from walk in clients, brokers, agents.
• Follow through the reports required by client/intermediary within the expected TATs and SLAs
• Preparing policy documents and endorsements and dispatch of the same to the relevant client
• Support duties for fellow underwriters as directed by the Supervisor
• Familiarize with system to note it’s extremes and what needs to be adjusted
• Handle reconciliation of premiums where disputes arise.
• Handle reconciliation of membership data to ensure accuracy.
• Liaise with the product and business development teams to evaluate the products
• Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
• The team member will be expected to take ownership and seek to resolve queries.
• Liaising with the other departmental and company functions to ensure smooth delivery of services to insured clients.

Contacts arising from the Job (Key Relationships)

• Internal: All Staff and intermediaries
• External: Customers and intermediaries

Skills and Competencies Required

• Health Benefits Plan Management
• Database Administration
• Customer Service
• Continuous Innovation
• Excellent communication and multi-tasking skills
• Market Awareness
• Policy Processing
• Team Player
• Presentation Skills
• People management skills of both external and internal partners
• Integrity and honesty

Knowledge & Work Experience

• At least 1-2 years of experience in Healthcare Underwriting.
• Demonstrated experience engaging intermediaries.
• Developing and implementing operational procedures and policies.

Academic and Professional Qualifications required

• Degree in Actuarial Science/Statistics or Business-Related field.
• Progress in insurance professional course (AIIK or ACII) will be an added advantage.