Job Purpose:

This position is responsible for managing warehousing operations that involve monitoring and evaluating warehouse and operations and control systems comprising stock control, security and delivery of high service levels.

Reporting Relationships:

• Reports to Customer Service and Logistics Manager
• Direct reports are the stores clerks and outsourced store staff.
• Peer is Warehouse assistant

Dimensions:

• The position is responsible for achievement of high customer service levels target 98%
• Stores damages at target of Kshs. 10k
• Direct reports (Clerks and Forklift Driver)
• Direct report (Outsourced Staff)
• 3rd party transporters

Principal Accountabilities:

• Manage stores operations of receipts, arranging, picking, dispatching, cleaning etc.
• Generating daily, weekly and monthly stores reports for presentation to the management
• Manage the flow of information between the management and the stores’ function.
• Daily stores work plan and general organization of labour and resources (forklifts, trolleys, vacuum cleaner etc) to execute the plan.
• Liaise with distribution to ensure that invoices are received on time and routing is done ASAP
• Manage the weekly and monthly stock take process and resolving of any dispute that may arise. Fully responsible for the stock in the warehouse.
• Ensuring all record related checks are properly done and well maintained.
• Carry out a daily inspection of the store and address all the outstanding issues and oversee any progress required
• Liaise with the Customer Service Manager to ensure that the vehicles arrive on time and as planned.
• Ensure that all stocks related transactions are within procedure, correct and all the documentation is timely and correct.
• Ensure that all the relevant documents are checked / authorized, and any issues reported on time to the relevant authority.
• Follow the stipulated procedures to see that all the products are dispatched on time.

Internal & External Relationships:

Internal

• Customer Service team , Sales team, Marketing & Factory

External

• Customers & 3rd Party Logistics Providers

Knowledge, Skills & Experience Needed:

Qualification:

• A Diploma in any Science / Business Administration or equivalent business diploma.
• 3 + years of well-rounded Warehouse management experience gained in a diverse, FMCG organization noted for employing leading edge supply chain practices and demonstrated extensive knowledge and experience in the best (global supply chain) practices.

Skills

• Warehouse Management experience
• Good analytical skills
• Good interpersonal skills
• Very good communication abilities with a good command of English and Kiswahili languages

Job Context & Special Features:

• This role operates in a fast-paced FMCG environment, requiring effective coordination with internal teams and external partners to ensure timely and accurate warehouse operations while meeting high service level targets.
• Fluency in English and Kiswahili is essential, and the role does not require travel