Purpose

The job holder will provide Level 1 and 2 technical and functional Support of card systems, terminals, and ecommerce transactions, and ensure proper closure and resolution of issues.

Primary Responsibilities

• Prioritize closure of service tickets within committed SLAs.
• Provide support for Card Systems and interconnected terminals.
• Provide support for Card Systems and terminals /ATM / POS at Bank and group entities.
• Perform housekeeping on all Card systems and services.
• Assist in card systems integrations.
• Participate in system testing, process documentation and transition at Bank and group entities.
• Document all processes and procedures related to ICT Systems.
• Proactively monitor service uptime, card operations and transactions.
• Execute routine card support functions including EOD, file processing and related scheduled.
• Initiate creation and termination of admin and user accounts applicable to Card system.
• Assist in supporting intermediary systems/Datamart and Application DB.
• Assist in conducting DR drills at Bank and group entities.
• Assist planned audit activities on approval by line managers to provide needed information.

Person Specifications

• A Bachelors Computer science, IT, Informatics or equivalent.
• At least 1 year of relevant experience.
• Knowledge of MySQL ,JavaScript, C++, MS Windows Server, or Linux, Web Technologies (J2EE, IIS, Apache, JBoss