Role & Responsibilities:

• Developing and implementing community engagement strategies that align with the company’s goals and objectives.
• Managing and growing our online community presence across various platforms, including social media and forums.
• Fostering a positive and inclusive community environment, encouraging active participation and interaction.
• Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
• Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
• Analyzing community metrics and trends to identify opportunities for improvement and growth.
• Organizing and hosting virtual events, webinars and community meetups to engage and connect with our audience.

Job Requirements:

• 3–5 years of experience in community or social media management, with a proven track record of building engaged online communities.
• Bachelor’s degree in Communications, Marketing, Sales, or a related field.
• Strong knowledge of social media platforms, community tools, analytics, and CRM systems.
• Excellent written and verbal communication skills in English and Swahili.
• Empathetic, patient, and professional with the ability to connect with diverse audiences and handle feedback constructively.
• Experience or strong interest in fintech and crypto is a plus.