We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. We are inclusive and have fun expanding the world’s wilderness together, taking pride in sharing our incredible wild places with all who visit us. We set ambitious, industry-leading standards, then deliver on them over and over again, consistently exceeding expectations.

PRIMARY PURPOSE:

Wilderness Air seeks to appoint an Aviation Ground Handler, responsible for performing various tasks on the ground to facilitate the smooth and timely arrival and departure of aircraft. The primary goal of this key role is to ensure the safety and efficiency of ground operations while adhering to relevant regulations and procedures.

KEY RESPONSIBILITIES:

Aircraft Turnaround:

• Coordinate and execute the efficient turnaround of aircraft between arrivals and departures.
• Manage the loading and unloading of cargo, baggage, and mail.
• Ensure the timely refueling and servicing of aircraft.
• Aircraft cleaning

Baggage Handling:

• Handle the sorting, transportation, and loading/unloading of passenger baggage.
• Operate ground support equipment such as baggage carts, conveyor belts, and tow tractors.

Cargo Operations:

• Oversee the handling and processing of airfreight and cargo shipments.
• Ensure accurate documentation and labeling of cargo.

Aircraft Marshalling:

• Direct arriving and departing aircraft on the ground using hand signals or electronic communication devices.
• Ensure safe taxiing of aircraft on the ground.

Safety and Security:

• Adhere to safety protocols and guidelines during all ground operations.
• Collaborate with security personnel to ensure the security of aircraft, passengers, and cargo.

Ground Support Equipment (GSE) Operation:

• Operate and maintain various ground support equipment, including aircraft tugs, ground power units, and conveyor belts.

Communication:

• Maintain effective communication with air traffic control, pilots, and other ground personnel.
• Report any irregularities or issues to relevant authorities.

Customer Service:

• Assist passengers with special needs during boarding and disembarkation.
• Provide excellent customer service to passengers and airline staff.
• Support other staff in the day to day administration with a high degree of confidentiality, sound judgment and initiative.
• Provide assistance to other members of the Governors’ Aviation team as required or directed.
• Any other duties may be assigned.

POSITION REQUIREMENTS

COMPETENCIES:

• Emotional intelligence with strong interpersonal skills
• Analytical skills
• Numerical skills
• Listening Skills
• Problem solving
• Verbal and written communication skills.
• Integrity
• Assertiveness
• Personal leadership skills, self-awareness and taking responsibility for personal development
• Diversity management, ability to embrace divergent points of view and sociocultural differences