Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

Summary

Organize, conduct &evaluate training & development programmes to enhance organizational andindividual performance of operational personnel and commercial customers

Responsibilities

• Develop and review baggage handling training program for conformance to industry standards and regulations
• Conduct a training needs analysis to address training gaps
• Develop a training schedule to facilitate effective planning of programmes
• Liaise with relevant stakeholders to enable smooth coordination of training
• Conduct training programs in accordance with the approved syllabi\curriculum to ensure staff gain knowledge and the skills to perform their roles
• Prepare administer, mark examination and communicate results
• Prepare reports on all trainings conducted to enable continuous evaluation of programmes and facilitate decision making
• Submit training records that are complete and accurate within the stipulated timelines
• Monitor and evaluate implementation of training to ensure effective transfer of skills and identify further training needs to continuously improve performance (level 3)
• Organize training logistics including learning materials and venue arrangements
• Issue certificates/transcripts to qualified participants to ensure compliance with KQ Standards and procedures
• Deliver commercial training programs to contribute to the achievement of revenue generation
• Maintain competency qualification and where required, certified in both the subject matter required to deliver
• Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas
• Act as a subject matter expert for the business with regards to baggage handling and world tracer issues
• Create a learning culture by always engaging learners and managers.

Job Requirements        

• Bachelor’s Degree/Higher Diploma/Diploma
• Baggage Handling training
• World tracer Managements training
• Instructional Techniques
• Instructional Design Five(5) years in operations with three (3) years in supervisory role in baggagehandling

Additional Details        

• Excellent communication,interpersonal and presentation skills
• Leading self
• Instructional design anddelivery skills
• Motivational skills
• Proficiency in officeproductivity skills