KEY RESPONSIBILITIES:

• Achieve Insurance sales targets in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the Life Partnership and ensure that set life sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted.
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy.
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectation.

REQUIREMENTS

Academic Qualification

• Bachelor’s degree in insurance, Actuarial Science, Marketing or Business Related from a Recognized Higher Learning Institution
• Master’s Degree will be an added advantage.

Professional qualification

• Certificate /Diploma/ Higher Diploma in Insurance, BCOM (Insurance Option) BSC (Actuarial Science) Marketing and Fellow of the Life Management Association (FLMI)

Work experience.

• One (1) Year work experience in Bancassurance, General or Life Insurance sales
• Six (6) Months experience in a customer facing role or relationship Management.
• Knowledge of Insurance Products