Duties and Responsibilities

Coffee Bar Service Delivery

• Ensure beverages are prepared by the recipe and there is standardization in quality and quantity.
• Ensure that orders are dispensed as per guest requests and as per system orders.
• Ensure all members/guests concerns and complaints are handled promptly and resolved in a timely fashion.
• Monitor cleanliness and hygiene of all coffee stations.
• Oversee accurate cash-up procedures and ensure necessary paperwork is completed at the end of every shift.

Coffee Bar Stock Management

• Participate in physical counting of the Coffee Station stock/inventory as required in policy.
• Prepare requisition of Coffee bar items from the store and monitor expiry date on all products daily.
• Check for overstock and under stock of items in the coffee bar to ensure a balance.
• Ensure damaged, chipped glasses and other coffee station wares are replaced and documented.
• Ensure adherence to stock control procedures.
• Give recommendations when purchasing supplies to ensure quality is achieved.

Revenue generation/Cost containment

• Follow the cost control measures at all Coffee Stations.
• Ensure to maximize and sales and revenue and meet the set targets.
• Ensure the coffee bar display to maximize functionality and attractiveness.
• Follow the controls in place to ensure no pilferage, loss, breakages, and wastage.

Machine and equipment Maintenance

• Ensure all machines and equipment have the correct operating temperature.
• Ensure to use the Coffee Station equipment for the right purpose, correctly and in optimal condition at all times.
• Promptly report any malfunction of any coffee station machines.
• Ensure there is minimal breakage of equipment, glassware, and cutlery and crockery within the section.
• Promote and practice compliance with fire, health, safety and hygiene standards and regulations at all times.
• Ensure to follow ISO, HACCP, and other Safety requirements.

Requirements

Required qualifications and Experience.

• Diploma in Food and Beverage.
• Barista Skills Training.
• Knowledge about Coffee and various beverage products.
• A minimum of 2 -3 years’ experience in a busy F & B establishment as a Barista.

Personal attributes & Functional Skills

• Ability to work in agile, fast-moving environment and ability to keep up with pace of change and prioritize according to business needs.
• Strong communication and people management skills.
• Effective management of time and priorities.
• Ability to hold multiple perspectives and show mental agility in approaching problems.
• Creativity in mixing drinks and product knowledge