• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service.
• To focus on guest satisfaction and engage and interact with guests.
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations.
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties.
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check.
• Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times.
• Responsible for the upkeep of standards of service at all times including all items used during service.
• To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary.
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Pullman  Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Pullman standards and regulations to encourage safe and efficient hotel operations.
• Complete all sidework and cleaning duties as described in the Standard Operating Procedures.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc.
• Provide attentive service, focusing on guests needs.
• Receive payment for food and beverage provided and provide change and receipt to guests.
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits.
• Make coffee, espresso and tea.

Qualifications

• 1-2 years experience in a similar role in a hotel/restaurant/bar set up.