The Benefits Specialist is responsible for providing daily support to employees and clients regarding benefits-related inquiries via phone and email. This includes handling administrative tasks such as processing qualifying life events, managing eligibility and coverage issues, coordinating disability claims, and assisting with payroll deductions and billing. The role also involves supporting Open Enrollment activities, maintaining benefits databases, and participating in special projects.

Key Responsibilities

• Respond to employee inquiries via phone, email, and task systems.
• Process benefit claims (life insurance, STD, LTD) and resolve related issues.
• Manage benefit enrollments, updates, and terminations.
• Ensure accurate payroll deductions and resolve discrepancies.
• Support Open Enrollment preparation and execution.
• Communicate with insurance carriers for issue resolution.
• Generate reports and assist with audits.
• Maintain benefit systems and carrier portals.
• Provide guidance to clients on benefits administration.
• Participate in departmental projects and adhere to KPIs and SLAs.

Skills & Qualifications

• Technical Skills: Intermediate proficiency in Office tools; knowledge of systems like Client Space and Prism HR.
• Soft Skills: Strong customer service, organization, teamwork, attention to detail, flexibility, and proactivity.
• Language: Advanced English (90% proficiency in reading, writing, and conversation).

Education & Experience

• Preferred Education: Degree in Business Administration or Accounting.

Experience:

• 3–5 years of professional experience.
• 2+ years in Benefits Administration.
• 2–5 years in customer service or administrative roles.
• IT experience or certifications are a plus.