Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi’s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

The ideal candidate will oversee the overall operations of all bars and have duties such as recruiting and training staff, maintaining stocks, storing drinks properly, enforcing health standards and resolving customer complaints.

Key Requirements:

•  To ensure that guests receive quality service by providing clear and understandable work direction for wait staff.
•  Customer oriented approach.
•  Excellent communication, interpersonal and leadership skills.
•  Critical thinker and problem-solving skills.
•  Team player.
•  Good organizational and time-management skills.
•  To supervise effectiveness of workflow, sequence of service during meal periods and provides constant hands-on support.
•  To conduct the pre-service shift briefing
•  To communicate new or amended procedures to relevant department/colleagues in a timely manner, ensuring they have been understood when instructed by Management.
•  Have great verbal and written communication skills.
•  Have a good understanding of inventory management systems.
•  Proven food and beverage management experience.
•  Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
•  Ability to spot and resolve problems efficiently.
•  Mastery in delegating multiple tasks.

Job Overview

Minimum Qualifications

• Minimum education: Diploma / Certificate / Hospitality operations
•  Experience in Bars operations will be an added advantage.

Minimum experience:

•  Previous roles in Restaurants, Bars and Banqueting (hospitality- 5 or 4 star)
•  Computer literate in Microsoft Window applications and or relevant computer applications required.
•  Working knowledge of hotel system micros, Material Control. Fidelio, micros analytics and reporting

Language skills:

• Very good command of written and spoken English, excellent listening skills, intelligence and Body Language

Required certificates:

• Relevant F&B Certificate from a recognized institution or Equivalent