Role Objective

A 24 hour hospital in Nairobi based off Mombasa Road is seeking to hire on locum basis a billing clerk with great customer experience skills.

Core Duties and Responsibilities

• Ability to vett and process insurance claims to in accordance with policy terms and conditions.
• Handling billing inquiries, billing process, following up made on billing and claims are dealt with promptly and efficiently.
• Any other duties as allocated.
• Be the first point of contact on appointment scheduling for doctors, specialists, and other healthcare providers.
• Booking and coordinating patient appointments, rescheduling as needed, and
• Performing clerical duties such as fax, copying documents, filing etc and efficient operations.
• Maintaining accurate and confidential patient records in compliance with healthcare regulations.
• Problem solving for various arising issues.
• Handling various forms of correspondences efficiently such as calls, emails, social media platforms.
• Welcome visitors, patients to the facility with enthusiasm and share accurate service knowledge and provide required assistance
• Updating patient information and databases effectively.
• Processing requirements for reimbursement with the relevant parties.
• Generating receipts and invoices and any other documents as needed.
• Providing general administrative & clerical support.

Job Specifications

Qualifications

• At least a Diploma in Business Administration, Communication, or related field
• At least 6 months relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Great customer service skills
• Flexibility and Adaptability skills
• Patience
• Empathetic Skills.
• Problem Solving Skills