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25 Apr 2025

BM Customer Service Specialist at KEDA Kenya Ceramics Company Limited

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Job Description

Keda Ceramics International Limited is a manufacturing company of ceramics tiles and sanitary ware located in Miwani, Kisumu County and sitting on 150 acres with its headquarters in Guangzhou, China.

BM Customer Service Specialist

JOB RESPONSIBILITIES:

  • To invoice special sales orders via CRM system for clients.
  • Order preparation, goods issuing and payment follow up.
  • Receive, process and verify customer orders.
  • Deal with client complaints and requests.
  • Assist the sales team to push for more orders, follow up on sales order and good delivery.
  • Assist the sales team collect overdue payments.
  • Summarize sales data and keep a profile of customer information.Any other duties assigned by management.

EDUCATION AND OTHER QUALIFICATIONS:

  • College Diploma/Degree preferably in accounting/finance or relevant to the position.
  • Have 1-3 years of work experience in the construction industry.

KEY COMPETENCIES AND SKILLS:

  • Fluent in both written and spoken English.
  • Proficient in Ms word, excel, powerpoint and analysis application.
  • Good communication and interpersonal skills.
  • Good decision-making skills.
  • Good customer service and negotiation skills.
  • High level of integrity.
  • Team player
  • Self-motivated and can work under minimum supervision.
  • Flexible work schedule (Monday-Saturday).


Method of Application

If you meet the above qualifications, send your application letter, quote your salary expectation and attach your curriculum vitae to 

[email protected] 

before the 2nd May 2025 with the subject line. Only shortlisted candidates will be contacted for the interviews.





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