Job Purpose Statement

This role will be responsible for systems support on IBPS(or other BPM Solutions), Omnidocs (or other eDMS Solutions) and Credit Quest (or other Loan Origination Systems). The preferred candidate will also act as a business analyst for IBPS, Omnidocs (or other eDMS Solutions) and Credit Quest (or other Loan Origination Systems) Systems delivery and a relationship manager to the Related System users and ensuring Service Level agreements of uptime and performance are attained and maintained at all times. This includes support for projects and changes carried out on any of these applications. In collaboration with external vendors, system experts and information security experts the BPM Analyst will support the BPM Specialists to resolve IBPS, Omnidocs (or other eDMS Solutions) and Credit Quest (or other Loan Origination Systems) software and service problems in a timely and accurate fashion according to agreed SLA.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology or Statistics
• Minimum 3 years working experience in a busy IT or Project Office environment within a financial institution.
• Understanding and experience in supporting iBPS (or other BPM Solutions), Omnidocs (or other eDMS Solutions) and Credit Quest (or other Loan Origination Systems) operations.
• Working experience in Business Analysis or Systems Analysis.
• Knowledge of Web Application Management on JBOSS, Tomcat, WebLogic etc
• Good working knowledge on iBPS (or other BPM Solutions), Omnidocs (or other eDMS
• Solutions) and Credit Quest (or other Loan Origination Systems) operations.
• Experience with Project Management tools, systems design and analysis.
• Knowledge of banking operations, operations in business units and business impact analysis