Purpose of the Job

Ensure continuous development and effective management of products, services with a view to achieving set goals and objectives of the Society at the Branch Level

Duties and Responsibilities

Management Roles and Responsibilities

• Oversee operations in the branch and ensuring branch compliance with operational guidelines and procedures.
• Ensure proper and efficient management of branch treasury.
• Ensure proper handling of cash in transit to and from the branch.
• Supervision and monitoring of staff at the branch level.
• Oversee performance management of staff at the branch level.
• Facilitate loan approval, disbursement and monitoring the recovery.
• Foster customer relations and safeguarding the organization’s corporate image.
• Monitor and approve payments in accordance with approved budgets and authorized expenditure.
• Ensure preparation of accurate monthly reports and any other report if and when required.
• Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
• Facilitate marketing of the Society’s products and services at branch level.
• Implement and sustain branch strategies for growth in line with Society’s strategies and set targets.
• Authorize and approve transactions, and other services within the delegated authority and countersigned by another authorized officer when necessary.
• Implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals

Operational Roles and Responsibilities

• Communicating with appropriate management and staff personnel as well as providing periodic reports.
• Ensures that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives.
• Provides for the proper security, maintenance and cleanliness of the branch.
• Be accountable for customer service, sales performance and the general image of the Society at the branch level.
• Reviews employee performance throughout the probationary period and on an annual basis thereafter.
• Continually review and measure team activities against performance targets.
• Provides periodic reports to the Branch Operations Manager and other groups as required
• Perform any other duties as may be assigned from time to time

Key Result Areas
The accountability areas are as follows:

• Increased market share
• Improve and sustain high standards of customer service
• Achievement of targets
• Increased awareness of the Sacco’s products and services
• Timely resolution of customer service complaints
• Efficient customer marketing strategies
• Effective cost control
• Proficient interpersonal relations, communicative, and sales skills
• Demonstrated management and supervisory skills sufficient to manage
• Commercial lending authority
• A thorough knowledge of the features and benefits of all Sacco products and services
• A working knowledge of Sacco operating policies and procedures.
• Visual and auditory skills

Job Specifications

Education

• Bachelor’s degree in Business Administration, Finance or Marketing or equivalent
• A Master’s degree will be an added advantage
• Membership in a professional body

Skills Required

• Computer literate
• Strong interpersonal skills with excellent communication and presentation skills
• Ability to focus and execute on defined projects, with the potential to grow the business

Minimum Experience Required

• 5 years working experience in a similar set up (three years must be in a supervisory or management level)