JOB PURPOSE

• You will support Flex Money Transfer Limited by supervising and managing the company branch.

KEY RESPONSIBILITIES

• Custodian of the Branch keys and logins- responsible for opening and closing of the branch.
• Supervision of the daily functions and activities of the tellers.
• Responsible for teller cash levels, which includes additions to tellers, verifying cash received, withdrawals, filling of teller transaction receipts, maintaining full teller security, and balancing teller cash. To monitor and share all teller balance, authorize any cash movement in and out of the branch either from the teller or vault.
• To monitor and share all teller balance, authorize any cash movement in and out of the branch either from the teller or vault.
• Motivation of tellers to achieve the set goals and targets.
• Ensuring that the tellers are cross-trained in all phases of their responsibilities to ensure high quality service to customers.
• Trading of currency with banks at negotiated rates through the Fabit system.
• Ensuring that Due diligence is carried out by tellers through proper KYC for all WesterUnion, MoneyGram, Flexapp, Mpesa transactions and FX transactions.
• Provide routine information and explaining to customers any changes in charges, transactions fee and remittance services.
• Respond to customers’ requests, problems, and concerns, and/or direct them to the proper person for specific information and assistance.
• Negotiates rates with customers while striking a balance between customer satisfaction and company FX profits.
• Safeguard companies and customer cash from fraud and identity theft through carrying out surprise checks and cash counts.
• Confirmation and changing of daily board rates based on inter banks rates.
• Maintaining the approved branch cash level as per insurance policies.
• Investigate and report any teller shortages or excesses to the Head of Operations and HR for recovery.
• Report any suspicious activities/transactions (fake currencies) by walk-in clients in the branch.
• Maintaining branch petty cash.
• Review teller Fabit & remittance reports.
• Prepare and submit; Fabit, Remittance, Western Union, MoneyGram, Petty cash and USD cash pick-ups reconciliations- Daily, weekly and monthly

Requirements

• Must have experience in handling a branch operation.
• Excellent Cash handling management.
• Excellent customer service skills.
• Experience in Fabit is an added advantage.