Job Purpose

The individual’s primary responsibilities will include overseeing branch revenue and budget, managing expenses, and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, effective staff management, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative processes.

Key Responsibilities:

Sales Budgets & Profitability:

• Ensure sales budgets for employees and the branch are consistently achieved and measured.
• Monitor daily sales team activities and branch costs.
• Decrease costs, reduce wastage, and report on variances.

Managing & Leading People:

• Identify talent within and grow it for succession planning.
• Handle matters on staff attendance, performance, welfare, training, and disciplinary matters.
• Ensure staff motivation, grooming, and safety.

Merchandising:

• Ensure showroom displays are stocked, attractive, and well-accessorized.
• Monitor the proper tagging of items and propose new product ideas.

Compliance- Policies & Processes & Reports:

• Monitor front desk operations and facilities.
• Compile and send accurate reports to management.
• Ensure compliance with permits, licenses, and policies.

Stock Take & Pricing:

• Conduct monthly stock-taking exercises and report variances.
• Requisition stock requirements from the warehouse.
• Ensure correct price tickets and price change updates.

Customer Experience:

• Maintain high customer service standards.
• Handle customer complaints and encourage professional client interactions.
• Promote product knowledge and enhance the shopping experience.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in marketing, Business, or a related field.
• Proven experience of 3 to 5 years in retail management or a related industry.
• Track record of driving sales and operational efficiency.
• Results-oriented, detail-oriented, and adaptable.
• Exceptional computer skills, including Microsoft Office and databases.
• Awareness of the commercial trends and developments within the industry
• Must have superb interpersonal and organizational skills with proven ability to work independently and in a team setting.
• Demonstrated ability to lead and manage a diverse team effectively.
• Possess a strategic mindset with the ability to conceptualize and implement organizational goals.
• Comfortable with assigning tasks and responsibilities to achieve objectives efficiently.
• Good with figures and an analytical acumen.
• Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization