Job Description Summary

• Reporting to the Regional Manager, The Branch Managers through teamwork will be responsible for business growth, service delivery, compliance and ensuring efficient day-to-day operations of the branches.

Roles and Responsibilities

• Growing and managing a quality loan portfolio.
• Preparation and implementation of annual branch budgets and business development plans.
• Achievement of branch profitability and cost control objectives
• Promotion & marketing of the Institution’s products and services
• Enforce implementation of laid down policies and procedures for Credit operations and staff discipline.
• Monitor loan assessment, appraisal and approvals at the branch
• Ensure loan repayments and recoveries are within stipulated timelines and as per policy guidelines.
• Ensure supervision, appraisal, coaching, motivation and development of all branch staff and recommending appropriate training needs.
• Working with third party service providers to deliver superior service to all customers.
• Marketing intelligence and reporting to understand competitor activity in the assigned area.
• Ensure provision of high quality services to all customers in a timely manner.
• Manage relationship with all stakeholders to ensure positive image of the institution is maintained.

Minimum qualification and experience required:

• Diploma/Degree in business/Finance/Social Science related field.
• Lending and relationship management experience to create a balance between credit risk and customer service.
• At least three (3) years’ experience as a branch/unit manager in credit function of a financial institution handling Micro and SME clients.
• Have an excellent interpersonal, organizing and people management skills.
• Excellent communication and presentation skills, with outstanding reporting skills.
• High integrity and professionalism