Primary Responsibilities:

• Market for new business with existing and potential clients in both assets and liabilities for the branch.
• Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent.
• Ensure securities are perfected in a timely manner.
• Set targets for the Branch teams and monitor performance to ensure the Branch achieves its overall business targets.
• Review credit applications and call reports prepared by the Relationship Officer and make appropriate recommendations to the approving authorities.
• Review the daily overrides report as well as over the counter payments and make appropriate decisions or recommendations.
• Process ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required.
• Provide feedback to customers in reply to their requests and requirements in a timely manner.
• Follow up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants.
• Comply with audit observations and initiating necessary action and follow up with clients.
• Educate and create awareness for the client on new products, Banking regulations, requirements and industry trends.
• Provide feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers.
• Ensure quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth.
• Mentor and manage the entire Branch team.
• Approve large RTGS, TT and  Fixed deposit initiations as required.
• Oversight of Branch operations duties and actions.

Person Specifications

• At least 5 years’ relevant experience.
• Bachelor’s degree in Commerce, Management or Accounting from a recognized institution
• Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
• Chartered Institute of Marketing diploma (CIM)
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
• Ability to write complex letters, comprehensive reports and to perform complex calculations.
• Excellent communication and interpersonal skills;
• Strong people management skills;