National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and products.

Key Responsibilities:

• Develop and implement business strategies to deliver performance and growth targets in Deposits, Customer numbers and loans of the Branch assigned.
• Execute the Bank’s and Regional Business Strategies at the branch level.
• Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy.
• Drive employee development and engagement within the branch.
• Build a motivated, committed and high performing team.
• Provide the overall coordination, leadership and management of performance at the branch.
• Develop and implement sales and profitability plans to ensure achievement of Branch targets.
• Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth.
• Oversee effective delivery of operations and services in the branch in line with agreed services standards.
• Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation.
• Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash.
• Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area.

Skills & Experience:

• University Degree from a recognized University.
• Professional qualification in Banking, Sales / Marketing and Credit.
• Seven (7) years Banking experience either in Branch management or in Sales, Service, Relationship Management, Credit or in Operations and of which three (3) years must have been in management position.
• Sound knowledge of banking services, products and solutions including lending and credit administration.
• Proven success in customer service, relationship management and business development.
• Strong communication, analytical, and problem-solving skills.
• Strong Leadership, Supervisory and team management skills.