Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.

Purpose of the Job:

The position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with the bank’s strategy.

Reports to:  Head of Branches

Responsibilities

• Implement business development strategy to grow liabilities and assets at branch level
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
• Support marketing initiatives and give feedback on products performance in the branch markets
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general
• Ensure compliance with both internal and external regulatory requirements
• Review and report any Money Laundering risks associated with business processes and existing customer base.
• Develop the branch business strategy in line with the corporate strategy.
• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability
• Oversee customer service delivery to maximize acquisition and retention.
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
• Maintain security of staff and assets at the branch.
• Provide leadership, direction and pace to branch team.
• Build, develop and maintain a high-performance culture.
• Identify knowledge gaps and recommend training and mentoring initiatives.
• Act as liaison between branch and other departments / units.
• Ensure implementation and compliance with policies and procedures

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business-related field
• 7-8 years’ experience
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity