BRANCH MANAGER: – BM/12/23

Summary

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customer centric culture at the Branch.

Key Duties & Responsibilities

•  To champion and support the Spiritual formations and rhythms in the Bank, in order to maintain a focus on the Bank’s Christ-centered culture.
•  To promote spiritual growth among fellow staff, customers and other associated parties.
•  Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
•  Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
•  Develop and maintain critical relationships at the Branch to enhance business Development.
•  Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
•  Maintain a balanced portfolio on Church, SME, and Retail and Corporate deposits.
•  Implement strategies on penetration of business segments, markets and sectors.
•  Ensure growth of non-funded income business including transactional, alternate and direct banking business.
•  Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
•  Ensure compliance with both internal and external regulatory requirements.
•  Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities, Qualifications & Competencies

•  Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
•  A minimum grade of C+ (plus) in KCSE.
•  Undergraduate university degree in Business related field.
•  Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is mandatory.
•  Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank.
•  Experience in a Microfinance Institution will be an added advantage.
•  Must be adept in ICT, and working knowledge of T24 will be an added advantage.
•  Good people Management skills and proven ability to achieve results through others.
•  Have excellent negotiation, sales and marketing skills.
•  Strong customer-centric skills.
•  Excellent report writing and presentation skills.
•  Self-driven, results-oriented individual with a positive outlook.
•  Must have a clear focus on high portfolio quality and business profit.
•  Able to get on with others and be a team-player with excellent interpersonal skills.
•  Between 33 to 42 years of age.