Key Responsibilities

• Oversee daily operations and ensure compliance across departments.
• Manage, train, and coordinate staff, including handling HR issues, assisting HR with interviewing, hiring, and onboarding new staff.
• Drive branch sales performance.
• Ensure efficient operational processes and cost-effective management.
• Foster a positive work environment and handle client feedback effectively to increase client retention.
• Ensure departmental compliance and manage equipment processes.
• Oversee maintenance schedules and maintain facility records.
• Ensure company policies are followed and manage staff schedules.
• Organize team training sessions and monitor performance.
• Manage external parties such as contractors and public health officers.
• Facility management by ensuring all spa rooms, nail areas, and staff common areas are in top-notch condition.
• Communicate changes, report growth opportunities, and perform other duties as requested.

Qualifications

• Relevant bachelor’s degree.
• Must have 4+ years of team management experience in a service-related industry.
• Must have strong leadership and management skills.
• Demonstrated ability to push sales and manage a team handling all HR related matters.
• Must be able to uphold responsibility, integrity, honesty, and a customer-centric approach.
• Professional and solution-oriented personality.
• Knowledge of scheduling software systems is desirable.