Sanlam Investments East Africa (SIEA) is a leading fund manager in the region and has a strong record of accomplishment in service delivery and performance,with over KShs 230 billion (approximately US$ 2.3 billion) in assets under management. SIEA is part of the Sanlam Group, through its subsidiary Sanlam Emerging Markets. The Sanlam Group is a leading financial services group with operations in more than 30 African countries and a primary listing on the Johannesburg Stock Exchange.

Purpose:

The Branch Sales Manager is responsible for driving the sales growth and profitability for the branch.

Primary responsibilities:

Sales strategy and planning:

• Recruit, train and mentor independent agents and brokers
• Drive sales growth, achieve the set branch sales budgets profitably.
• Develop and execute effective sales strategies for the branch.
• Set clear sales targets and objectives.
• Monitor performance metrics and adjust strategies as needed.

Customer relationship management:

• Build and maintain strong intermediary relationships.
• Address customer inquiries, complaints, and feedback promptly.
• Ensure excellent customer experience.

Market analysis and competitor research:

• Stay informed about market trends, customer preferences, and competitors.

Brand building:

• Enhance brand visibility and reputation.
• Deliver exceptional service to build a positive reputation.

Person Specifications

Academic and Professional Qualifications

• Bachelor’s degree in Business Administration: Marketing Insurance or its equivalent from a recognized institution.
• Diploma in Insurance from AlIK ACII or its equivalent from a recognized institution: and Member of AIK /ACII or a relevant professional body.

Experience

• Minimum of eight (8) years’ relevant experience

Skills and Attributes

• Excellent communication and interpersonal skills. Strong people-management and team player skills. Excellent planning and organization skills.
• Excellent problem solving and decision-making skills. Knowledgeable with industry’s rules and regulations; and
• Results driven, and customer focused