The job holder will be responsible for the smooth operations of the branch both functionally and administratively.

Key Responsibilities

• Administering and interpreting policies and procedures at the branch.
• Implementing and promoting IG SACCO products and services at the branch.
• Monitoring and ensuring the accuracy of all branch transactions and generating reports as per the requirement of the Sacco.
• Monitoring cash levels held at the vault and by tellers on daily basis at the branch.
• Ensuring effective and efficient customer service delivery and in particular ensuring compliance with the IG SACCO’s Customer Service Charter.
• Ensuring security of employees, cash and other valuable Society assets and documents at the branch.
• Ensuring compliance with the relevant statutory, legal and regulatory requirements in execution of branch operations.
• Act as the Primary custodian of the strong room and treasury
• Liaising with the function heads and other relevant stakeholders on issues relating to the branch.
• Ensuring visibility of the branch through branding, marketing and signage
• Maintain an up-to-date asset register at the branch.
• Mapping and scoping the business opportunity within the Sacco environs, including profiling the business activities within the locality of the branch to identify potential business opportunities.
• Timely processing of loans, carrying out loan reconciliations and follow up for recovery of loans granted at the branch.
• Capturing and enrolling members on biometrics for FOSA transactions at the branch.
• Ensure retention of the branch membership every year as per the Sacco business plan
• Provide leadership on matters related to ICT, marketing, finance and customer care at the branch.

Minimum Requirements.

• Bachelor’s degree in any business related course from a recognized University.
• Must be a holder of CPA-K.
• Certified Professional Banker or other related professional qualifications will be an added advantage.
• Proficiency in computer skills.
• Previous experience of working with an ERP system will be an added advantage.
• Minimum three (3) years relevant experience at supervisory level in the financial sector.
• Sound knowledge of SACCO laws and regulations will be an added advantage.