Responsibilities

• Oversee Daily Warehouse Operations: Manage all day-to-day warehouse activities including receiving, stocking, picking, packing, dispatching, and cold chain maintenance to ensure efficient, accurate and compliant handling of pharmaceutical products.
• Ensure Inventory Accuracy and Control: Maintain accurate stock levels through regular counts, reconciliations and proper documentation using WMS/ERP systems while minimizing expiries, damages and stock variances.
• Maintain Regulatory Compliance: Ensure full adherence to PPB, MOH, WHO GDP, and the company’s SOPs across all warehouse processes, while supporting audits, inspections and continuous quality improvement initiatives.
• Drive Quality, Safety and Hygiene Standards: Promote a safe, clean, and compliant working environment by enforcing health, safety, pest control and hygiene standards, and leading quality assurance practices including CAPAs and toolbox talks.
• Lead and Develop the Warehouse Team: Supervise and coach warehouse staff, assign daily tasks, ensure SOP compliance, and foster a high-performance, accountable team culture through ongoing training and mentorship.
• Support Branch Operations: Provide operational leadership support in the absence of the Branch Manager and collaborate with the Branch Pharmacist to ensure compliance, customer service excellence and seamless coordination across teams.
• Manage Reporting and Communication: Prepare accurate operational reports, facilitate smooth shift handovers, and maintain clear communication with the Branch Operations Manager and other relevant departments for effective issue escalation and resolution.

Qualifications

• Diploma in warehouse Management, Logistics, Pharmaceutical Technology, or related field.
• GDP/GSP training and certifications from recognized bodies (e.g., KISM, CILT) will be an added advantage.
• Minimum of 5 years in pharmaceutical warehouse operations with at least 2 years in a supervisory or team leadership role.
• Hands-on experience in using ERP or Warehouse Management Systems (WMS).
• Solid understanding of warehousing practices in a regulated healthcare environment (PPB, WHO GDP, MOH).
• Ability to lead and motivate a team to meet operational targets and compliance standards.
• Strong attention to detail, organization, and documentation accuracy.
• Good interpersonal and communication skills for coordination across teams.
• Ability to work under pressure, prioritize workloads and solve problems effectively