10 Aug 2018

Brites Management Job Vacancy : Call Centre Agent & Customer Service

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Call Centre Agent & Customer Service Job Responsibilities

  • To provide excellent customer service in sales and after-sales situations
  • To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
  • To project a professional company image
  • Accurately respond to questions and assist customers with product features
  • Assist customers with their payments needs and accepting payments
  • Maintaining a professional appearance, behavior, and conduct
  • Effectively work with peers in a team focused environment
  • Perform other duties as required

Key Competencies

Professional competence

  • Time management
  • Resulted -orientation of adjectives
  • High implementation capability
  • Good problem analysis and problem solving skills

Work related capability:

  • Good (verbal and written) communication skills and Interpersonal Skills
  • Ability to maintain confidentiality
  • Work effectively to support various levels of management.
  • Good social fit within the region of operation

Qualifications for the Call Centre Agent & Customer Service Job

  • Bachelor’s degree from accredited university in any major
  • Fluency in English and Swahili
  • Previous customer service / call Centre experience preferred

How to Apply

If qualified please send CV only to [email protected]

Only the shortlisted candidates will be contacted.

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