Duties

• Assist in gathering requirements for MSRP change requests within the AoR and in solutions and design for business process challenges, through the use of technology.
• Assist in re-engineering/enhancement of business processes or current MSRP module/functionality within the AoR, to ensure compliance with policies and administrative instructions, with the goal of improved efficiency for users through self-service/process automation.
• Interface with system design and development counterparts to finalize enhancement/change request specifications.
• If requested, provide quality assurance (pre UAT testing) of developed solutions.
• Assist in coordination of User Acceptance testing (UAT) and perform UAT as needed on behalf of the future system user.
• Assist in process improvement discussions within the AoR, looking for streamlining opportunities with a view of standardizing and simplifying processes and services.
• Prepare end-user training materials and assist in formulating training approaches aligned with the functionality being deployed.
• Assist in the implementation of new functions, coaching/training resources as related to the deployment of new MSRP functions within the AoR.
• Provide post-change follow-up and user support to ensure successful stabilisation.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

• Not applicable.

Certificates and/or Licenses

• Business Administration; International Relations; Information Technology;
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential

• Work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment. Proven ability to deal with multiple tasks in a courteous and service-oriented manner in demanding working conditions that often have short deadlines.

Desirable

• Working knowledge of standard desktop tools such as MS Office suite, advanced SharePoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with Power BI and Artificial Intelligence is an asset. Demonstrated ability to manage tasks to a target timeline. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices.

Functional Skills

• CO-Drafting and Documentation
• IT-Business Analysis (BA)
• IT-Computer Literacy
• MG-Business Process Re-engineering (BPR)
• MG-Change Management
• MG-Project Management
• TR-Training – Virtual and face to face
• (Functional Skills marked with an asterisk* are essential)

Language Requirements

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
• As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

• The candidate should have formal educational background on IT including health data protection (GDPR) and health data management, the candidate must have demonstrated business management skills, be confident, client oriented and with strong analytical thinking. Must be able to lead a team of health care providers and advise management on best direction on applied IT development in health data. Good communication skills are essential, be able to work independently and liaise effectively with stakeholders. Project management, supervision, procurement experience is required. To add the need for vision and problem-solving attitude maintaining professional medical integrity and ethical principles

Skills
Additional Qualifications

• CO-Drafting and Documentation, IT-Business Analysis (BA), IT-Computer Literacy, MG-Business Process Re-engineering (BPR), MG-Change Management, MG-Project Management, TR-Training – Virtual and face to face

Education
Certifications

• Business Administration – Other, Information Technology – Other, International Relations – Other

Work Experience
Competencies

• Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness