Tasks and Responsibilities

• Conduct Requirement, Change and Test management according to ALM framework.
• Gather, analyze, and document business needs.
• Translate business needs into functional and technical specifications.
• Conduct stakeholder workshops.
• Collaborate with product owners, system analysts and developers/external consultants.
• Provide and ensure system Operation and support to D365 Finance and Operations users.
• Continuously improve and assure quality of D365 applications, implement modifications, additional configurations and modules.
• Ensure data quality, consistency and compliance with organizational standards.
• Provide expert knowledge to support Finance process design.
• Cooperate with stakeholders to understand finance business needs and provide tailored solutions
• Coordinate with technical teams to support integrations between D365 HR and other enterprise applications
• Ensure proper documentation of configurations, system changes and operational procedures
• Provide trainings and product documentation to D365 users
• Establish a keyuser network and ensure knowledge sharing

Responsibilities to uphold safeguarding (standards) and promote a safe environment

As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to:

• Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
• Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
• Integrate safeguarding principles into your daily decisions and tasks.
• Report any safeguarding concerns promptly and in line with procedures.
• Promote values-based culture, accountability and zero tolerance of harm.

Requirements

• Undergraduate Degree in Business Informatics, Information System, Computer Science, Business Administration or Business Analyst certification
• 3-5 years’ experience in business analysis or IT service delivery, software training and key user management
• Essential: analytical skills and the ability to structure and explain technical content comprehensively, excellent communication skills, analytical and proactive mind-set, good knowledge of D365 ERP applications, good knowledge of Finance processes
• Desired: knowledge of ITIL, experience in SQL and data visualisation tools, Devops, advanced excel.

Other competencies and soft skills:

• Essential: Openness to intercultural diversity, communication and stakeholder management, attention to detail, and critical thinking
• Desired: Process orientation, problem-solving, innovation mindset

Ways of working:

• Global collaboration and communication – Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.
• Cross-functional collaboration – Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation’s mission.
• Effective collaboration within matrix structures – Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.
• Flexibility and adaptability – Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.
• Ownership and accountability – Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.
• Strengthening member associations and their autonomy – Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.
• Continuous feedback and transparency – Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.