Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Job Ref. No: JLIL 267

Role Purpose

The role holder will support the alignment of business needs with technology solutions. The role involves analysing business processes, assisting in the development and implementation of new technology initiatives, and supporting project management efforts. The role holder will collaborate with various stakeholders to gather requirements, document workflows, and support the successful execution of technology- driven projects, ensuring the company’s operational efficiency and strategic goals are met.

 Main Responsibilities

• Assist in gathering and documenting business requirements from stakeholders and team members.
• Support the analysis of current business processes and systems to identify areas for improvement.
• Work alongside cross-functional teams to understand IT solutions that meet basic business needs.
• Participate in feasibility studies and basic cost-benefit analyses for small-scale IT initiatives.
• Help create and maintain basic documentation, such as process flows and user guides.
• Assist in the testing and quality assurance of IT systems to ensure they meet user requirements.
• Provide user support under supervision for new IT applications and processes.

Requirements

Key Competencies

• Analytical Thinking. Ability to break down complex processes into smaller parts for better understanding and identify areas for improvement.
• Attention to Detail. Ensures accuracy in documentation, data analysis, and process evaluation.
• Team Collaboration. Works well with cross-functional teams, supporting the coordination of various tasks and aligning with stakeholders’ objectives.
• Adaptability. Flexibility to handle changing priorities and learn new systems and tools quickly.
• Technical Aptitude. Basic knowledge of IT systems, databases, or software applications, with a willingness to learn more technical aspects of the role.
• Learning Orientation. A proactive attitude towards gaining knowledge of business processes, IT systems, and business analysis techniques.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Familiarity with using or working on IT systems, even in academic settings, will be valuable.
• Basic knowledge of tools like Excel, Power BI, or other analytics software would be an added advantage.