Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Job Ref. No: JLIL199

Role Purpose

The role holder will work with stakeholders from all business units and related third parties to define, document, review and operationalize sales related business processes, reports and software requirements for automation and digitalization. The process efficiency will include process designs for distribution of products through various channels, interconnectivity of core systems with apps and ensuring the overall operational efficiency of the individual life retail department’s ecosystem. The role holder will also assist with the business case, planning and monitoring, eliciting requirements, translating and simplifying requirements.

Main Responsibilities

Strategy

• Develop a phased retail report and process improvement generation roadmap that outlines the priorities and systems requirements.
• Define clear milestones, timelines, and resource requirements.
• Ensure alignment with the organization’s long-term vision and strategic objectives.
• Identify potential resistance points and develop strategies to address them.
• Establish key performance indicators (KPIs) and metrics to measure the success and impact of initiatives.
• Define a monitoring and evaluation framework to assess the achievement of objectives and make datadriven adjustments as needed.
• Technology and Systems: Collaborate with IT and operations teams to assess, select, and implement appropriate technology solutions. Leverage digital tools, procurement systems, and workflow automation to optimize processes and enhance productivity.

Operational

• Business Process Documentation: Define, document, and review business processes in collaboration with stakeholders to identify areas for improvement and automation.
• Software Requirement Specifications: Gather and document software requirements to support automation and digitalization efforts.
• Process Efficiency Enhancement: Design processes for the distribution of products through various channels, optimizing efficiency and effectiveness.
• System Interconnectivity: Ensure seamless interconnectivity of core systems with applications to enhance data flow and functionality.
• Operational Efficiency: Assist in streamlining and optimizing retail sales operational processes within the Life Company ecosystem.
• Business Case Support: Contribute to the development of business cases for proposed projects.
• Planning and Monitoring: Participate in project planning and monitoring to ensure objectives are met on time and within budget.
• Requirement Elicitation: Elicit and document stakeholder requirements, ensuring they align with business goals.
• Requirement Translation and Simplification: Translate complex requirements into clear and concise specifications for development teams.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work with management to prioritize business and information needs. Jubilee Life Brand
• Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Corporate Governance

• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

Requirements

Key Competencies

• Good knowledge and understanding of the life insurance industry is essential.
• Good understanding of life insurance products, actuarial principles, underwriting processes, risk management, and regulatory compliance specific to life insurance.
• Good interpersonal, negotiation and conflict management skills; and
• Good communication and stakeholder management skills.
• Good risk management and assessment skills
• Highly innovative, performance and results driven coupled with good business acumen.
• Excellent data analysis skills

Qualifications

• Bachelor’s degree in Insurance, Finance, Business, IT or any other related course
• Diploma in Insurance Qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.

Relevant Experience

• Minimum of 3 years of experience within the Life Insurance Business
• Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.
• Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.
• Experience with process automation and digitalization projects is a plus.