Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.

Reporting to IT Change Manager, the Business analyst shall support and align efforts to meet customer and business needs. Manage customer relationships and expectations by developing a communication process to keep others up to date on project/initiatives re5ults. He/she will be responsible for applying a structured methodology in the management of IT Change activities, ensuring all IT Changes are properly logged, documented, analyzed, tracked, reviewed, approved and deployed in accordance with the related policies. The analyst works closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements and manage the development effort to completion.

Key Responsibilities

• Lead requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.
• Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops.
• Business requirements documentation.
• Create and Review Technical Architecture Documents for system changes and new systems and solutions.
• Facilitate requirements prioritization based on business value.
• Manage changes to requirements through effective use of change control processes and tools.
• Participate and guide on the non-functional tests planning and execution i.e. performance / load tests, security tests and high availability and fail over testing.
• Track entire life-cycle for each IT change request from logging to fulfilment and closure i.e requirements definition, CAB approval, solution design, solution build, resource allocation, testing, deployment and post deployment review and any remedial actions thereof.
• Assist in ensuring governance of the IT Change Management Policies and procedures through continuous reporting, training and education.

The Person

For the above position, the successful applicant should have the following:

• University degree from a recognized institution in Information Technology or related field.
• A professional certification in project management or ITIL.
• At least 3 years’ experience working with IT Systems, with at least 2 years’ experience in IT Projects, Banking Operations, Change Management and Emerging Technologies.