Job Purpose:

In this supervisory capacity, the role holder will lead a team of Sr. Business Analysts and work closely with project sponsors, stakeholders, and project teams to gather, analyse, and prioritize requirements for various IT projects. The ideal candidate will possess strong leadership capabilities, exceptional communication skills, and a comprehensive understanding of both business processes and IT solutions.

The Sr. Business Analyst will proactively explore emerging technologies to optimize business processes and play a critical role in ensuring IT’s alignment with business requirements. He/she will act as a liaison between specific business units or subsidiaries and IT services, coordinating operational activities to maximize the value provided by systems to the respective business unit or subsidiary.

Key Responsibilities:

• Collaborate with project sponsors to determine project scope and vision
• Clearly identify project stakeholders and establish user classes, as well as their characteristics
• Coordinate requirements elicitation sessions via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, etc.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identify and establish scope parameters of requirements analysis on a project-byproject basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize elicited requirements
• Maintain an understanding of business processes and their IT needs
• Maintain an awareness of current and emerging technologies
• Identify opportunities where business objectives can be met by using IT
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements
• Monitor specific functionality build, ensuring requirements, budget and calendar are adhered to.
• Support on acceptance and user testing
• Voice concerns and/or satisfaction on the user community with IT Service effectively creating a continuous improvement circle

Qualifications

Education:

• Bachelor’s degree in business or ICT related discipline from a recognized university
• Advanced degree (MBA or equivalent) is a plus.

Experience:

• Minimum 3+ years as a Business Analyst or Process Analyst

Certifications & Skills:

• Certified Business Analysis Professional (CBAP) certification
• ITIL, Project Management Professional (PMP) certification, PRINCE2 certification is an added advantage
• Knowledge of a mainstream project methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.) is an advantage