Key Roles and Responsibilities:

Program Participant Recruitment and Mobilization

• Conduct area mapping to identify potential locations and beneficiaries.
• Mobilize and recruit program participants in line with predefined criteria and inclusion principles.
• Maintain accurate records of beneficiary selection and onboarding.

Training and Business Support

• Deliver training sessions to micro-retailers based on program curriculum and guidelines.
• Provide one-on-one support and follow-up with participants to reinforce learning and application.

Linkages and Market Access

• Facilitate linkages between micro-retailers and financial institutions, suppliers, and other key ecosystem players.
• Support access to relevant business services, markets, and products that enhance business operations.

Monitoring, Evaluation, and Reporting

• Support data collection activities including surveys, assessments, and routine monitoring.
• Submit timely weekly and monthly reports on program activities and progress.
• Document lessons learned, challenges, and program success stories.

Coordination and Communication

• Maintain open and regular communication with Business Advisors and fellow Counsellors to ensure cohesive implementation.
• Attend regular team meetings and contribute to planning and review sessions.
• Understand, uphold, and promote TechnoServe’s values, mission, and strategy in all program activities.
• Perform any other duties as assigned by the Business Advisor or Program Manager that are consistent with the role and contribute to program success.

Minimum required skills and experience:

• Experience in community mobilization, training delivery, or field-level advisory roles.
• Experience of working with micro-retailers or small enterprises preferred.
• Conversant with recent trends in the retail industry in the country and familiarity with financial inclusion and market linkage approaches.
• Experience with digital training and delivery mechanisms
• Experience working with Persons with disability and basic sign language is desirable
• Strong and demonstrable report writing skills
• Experience working with communities living on less than $2 a day and willingness to travel frequently in the informal settlements
• Excellent interpersonal, oral and written communication and organizational skills
• Proficiency in MS Office especially Excel and PowerPoint