The Business Development role is a front-line growth position responsible for selling solutions, expanding market presence and building long-term, value-based client relationships. The role focuses on identifying opportunities, engaging decision-makers, understanding business challenges, and positioning our customer experience solutions as strategic growth enablers. This is a commercial, consultative and relationship-driven position aligned to revenue growth and client success.

Key Responsibilities

• Collaborate with leadership to develop and execute business development and revenue growth strategies.
• Identify, qualify and pursue new business opportunities aligned to the company’s CX solutions and strategic focus.
• Proactively engage prospective clients through targeted outreach among other strategies
• Manage the full sales cycle-from lead generation to deal closure.
• Build and maintain a strong sales pipeline.
• Present CX solutions in a compelling, value-driven manner.
• Engage clients to understand their business context and CX challenges.
• Co-create tailored solutions that address client needs.
• Build trusted, long-term relationships with decision-makers.
• Drive customer retention, repeat business, and account growth.
• Act as a strategic partner to clients.
• Stay informed on industry trends and CX best practices.
• Provide market insights to leadership.
• Represent the company professionally in client and industry engagements.

Required Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• Proven experience in consultative or solution selling.
• Strong communication, presentation, and negotiation skills.
• Ability to build long-term relationships.
• Commercial and results-driven mindset.
• Proficiency in CRM tools and MS Office.