Job purpose:

Providing strategic client and sales direction, building new relationships and maintaining existing client relationships to ensure customer needs are met and that the company is pursuing and achieving its revenue goals and come up with strategies and team for this

Duties and responsibilities:

 Sales Function Head

• The holder of the office is the overall in-charge of the sales function of the company;
• Coordinate day to day execution and implementation of sales strategies action plans;
• Ensure the company maintains high sales performance on daily basis.
• Update and advice the directors on sales status of the business on a regular basis through reports and meetings;
• Learning about the company’s products or services and keeping up to date with changes
• Ensure company’s policies relating to sales are observed.

Sales Growth

• Ensures sales targets of the company are always achieved;
• Identify and remove any bottlenecks that may hinder high sale  performance of individual sales people and company ;
• Identify and pursue strategic business growth opportunities in the market;
• Opening up new markets for the company Services;
• Assist and support the sales team convert major sales opportunities

Sales Administration

• Sales Documentations: custodian of all the sales related documents, from tenders, prequalification documents, quotations, sales reports, sales forecasts and sales plans.
• Keeping accurate records of discussions or correspondence with customers

Sales Team Leadership

• Work with HR Department to identify, recruit and maintain high performing and motivated sales team;
• Training staff to deliver a high standard of customer service
• Coach, train and mentor the sales people to become better performers and monitoring their targets and activities.

Account Management

• Plan, develop, manage and enrich relations with customers and business partners;
• Maintain an upto date register of company customers and project schedule.
• Providing help and advice to customers using company products and services and ensuring that client projects are implemented according to schedule.
• Investigating, solving customer problems and handling customer complaints.

Marketing Management

• Creating ongoing activities that promote the company and its services.
• Work with in-house staff or contractors to develop any advertising, promotions, social media and public relations where necessary.
• Developing marketing materials

Customer service

• Developing customer service procedures, policies and standards for the department and spearheading possible improvements to customer service.
• Leading a team of customer service staff
• Investigating, solving customer problems and handling customer complaints.
• Developing feedback/complaints procedures for customers to use.
• Analyzing statistics or other data to determine the level of customer service the company is providing.
• Keeping afloat with customer service developments by reading relevant journals, going to meetings and attending workshops/courses.

Business strategy

• Managing business development and overall vision of the company to ensure it achieves its goals.
• Lead the business hunting agenda in profiling and using a strategic approach to achieving business targets
• Developing strategic and insight driven client and/or business proposals
• Developing and negotiating business contracts; integrating contracts requirements with business operations
• Screening potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluating options, resolving internal priorities and recommending strategic business investments
• Identifying trendsetter ideas by researching industry and related events, publications and announcements

Required skills and competencies:

• Ability to create, maintain and enhance customer relationships
• Motivated, goal oriented, persistent and a skilled negotiator
• Strategic thinker and proven business leader
• High level of initiative and a team player
• Excellent written, oral communication and presentation skills
• A willingness to work long hours, often under pressure
• Ability to plan and carry out responsibilities with minimal direction
• Ability to lead and motivate a team
• Good business sense and the ability to work to budgets and timelines
• At least 5 years of proven track record in generating sales and converting lead

Educational Qualifications:

• Bachelor’s degree in Sales & Marketing or relevant qualification
• A member of a professional marketing body