Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.

Work Experience

• Minimum of 15 years as a branch manager in Microfinance Sector.
• Knowledge of Customer Experience principles and practices.
• Good understanding of Performance Management.

Responsibilities

• Identify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch.
• Responsible for preparation and submission of daily, weekly and monthly reports to the senior management.
• Promote high level customer service culture in the branch for potential acquisitions.
• Achieve set sales &collections targets.
• Stimulate branch growth through marketing of Mwananchi Credit Limited products and recruitment of new clients.
• Cross sell all products and services to both existing and potential clients.
• In charge of repeat business in the branch.
• Maintain high quality portfolio by ensuring on timely payments of loans and being zero tolerant to arrears.
• Conduct customer visits and ensure recoveries where necessary